Membership Terms and Conditions

About Us

The NHS (Scotland & North England) Credit Union Ltd aims to provide high quality, ethical and affordable financial services to all its members. The organisation’s trading name is the NHS Credit Union. The NHS Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our company registration number is FRN 213898.

Membership

Application for admission to membership of the NHS Credit Union is available to NHS Employees (and contractors employed by the NHS) in Scotland, North England (North East, North West and Yorkshire & Humberside).

It is also available to family members living at the same address as those individuals listed above.

Full details of membership eligibility can be found in our common bond statement.

Please take the time to read the ‘Membership Terms and Conditions’ which follow. You will be asked to confirm that you have read and accept this information prior to completing an application form to join the NHS Credit Union.

Member Data & Confidentiality

We are committed to protecting our members' privacy. We will only use the information you give us, or we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for two reasons. Firstly - to process your application, and secondly to provide you with the best possible service.  We will never collect information about you without your explicit consent.

We may contact you occasionally about other products and services which may be of interest to you, unless you ask us not to. We will not give your personal details to any unauthorised third parties. If you would rather not receive marketing emails in the future, please contact us.

You are entitled, under the Data Protection Act, to see a copy of any information we hold about you. We are happy to supply such information to you upon written request. A fee of £10 is payable for this information.

If you find any inaccuracies in the data we hold about you, we will delete or correct the error promptly.

The personal information which we hold will be held on a secure, password-protected server. Only authorised personnel may access it.

Some services are provided to the credit union by authorised third parties such as processing business or for compliance and regulatory reasons, which warrant the disclosure of more than just your basic contact details. You agree that personal information held by the credit union may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to any such third parties. Calls are recorded for training and monitoring purposes.  If you have any questions or comments about privacy, please contact us.

Financial Services Compensation Scheme

All members’ accounts benefit from our participation in the Financial Services Compensation Scheme (FSCS).

The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

For further information about the scheme (including the amounts covered and eligibility to claim) please read this information leaflet, or call our office on 0141 445 0022. 

Charges

The NHS Credit Union has no hidden charges for the services we provide to our members.

We do charge an initial one-off joining fee of £3, which covers the administration costs of handling your application.

We do charge an annual fee of £5 for accounts in dormancy. Your account will become dormant when there has been no transactions made over a 12-month period. We will write to you firstly to inform you before classing your account as dormant.

Payment Methods

Payroll Deduction – The credit union has agreements in place with a large number of our NHS payroll departments across Scotland and the North of England to offer deductions directly from your salary. If this is available to you, you must join via this method.

Direct Debit – The credit union offers a direct debit facility to those members who are unable to access payroll deduction. The payments can be set up for either the 1st, 15th, 28th or weekly payments upon request.

Cancellation & Distance Marketing

The Distance Marketing Directive is a piece of European Legislation that aims to protect consumers opening an account or entering a contract through  the provision of  a distance communication i.e. telephone, internet, email or post and where the overall contract is concluded without any face to face contact with a staff member or representative of the firm.

Under the terms of the Distance Marketing Directive, any member who enters into a distance contract has the right to cancel their loan or membership application without penalty within 14 days from the date the loan or membership account was allocated. However, the NHS (Scotland & North England) Credit Union Ltd has gone beyond the minimum requirements to allow our members to cancel their membership at any time without penalty regardless of whether the application was defined as a Distance Contract, subject to all loans being repaid in full.

If a member wishes to exercise their right to cancel under the terms of the Distance Marketing Directive, please contact the Credit Union for further details. Only when the funds have been received and cleared, will the agreement be cancelled.

Complaints

Should at any time we fail to meet your expectations with the service we have provided, please do not hesitate to contact us to discuss your concerns. We have an internal complaints procedure, and will deal with your complaint promptly and thoroughly. If we are unable to resolve your complaint you can contact the Financial Ombudsman Service.  Please contact the Credit Union office for further details if required.

Financial Ombudsman Service         

Exchange Tower

London

E14 9SR

Tel: 0800 023 4 567

Web: complaint.info@financial-ombudsman.org.uk