Privacy Policy

This privacy policy covers interactions you may have with including the online banking area located here:  Through using the website you consent to your data being used as per this privacy policy.

How your data is used

NHS Credit Union will not collect information from you without your prior consent. Where your information is used we will endeavour to communicate how and where, see more information below on how we may use your data.

Your data may be passed on to approved 3rd parties, this is necessary in order to provide you with the online banking service. We may pass your personal details on to other 3rd parties where we are legally obliged to do this.

If you would like to read the full details of how your data may be used please download a copy here, phone us on 0141 445 0022 or ask one of our staff. 

If in the event that you decide you no longer wish for us to hold your personal data, please contact us on or write to us: 9 Dava Street, Pavilion 3B, Moorpark Court, Govan, Glasgow, G51 2JA.


We will make all reasonable efforts to remove all personally identifiable records within 90 days in accordance with industry standards.

All NHS Credit Union calls are recorded for security and training purposes.

What data we collect

Through using this website we may collect personal data from you including, but not limited to:

  • IP Address
  • Name
  • Employment information
  • DOB
  • Bank account details
  • Address information
  • Phone numbers


Whilst we cannot guarantee the safety of your data, all reasonable measures will be taken to ensure your data is protected. All online banking activity is protected by a secure certificate using the TLS1.2 standard encryption to encrypt web traffic and stop malicious attempts to hijack information. This certificate provides an industry standard level of security.


To provide the experience and functionality you expect we store a number of cookies on your machine, this helps NHS Credit Union to associate important information with you.

For more information view our cookie policy:

External links

You may encounter links to external websites when using This policy does not cover these websites and we encourage you to view each websites privacy policy before submitting any information.