An open letter from the Chief Executive Officer of the NHS Credit Union


News story

Dear Fellow Member,

Thank you for being part of the financial family that is the NHS Credit Union.

I am delighted to be able to advise you that the latest stage in the development of the credit union - the launch of our new website – is now up and running.

The site has been designed to be simpler to navigate, and as part of that process, we have taken the opportunity to update some product terminology.
It should be stressed that members will still enjoy the same benefits and services, but the product names will start to change.

On the savings side, we are moving away from the Share account terms, which members have told us can be confusing. The Share 1 account will be known as the Regular Savings Account. The Share 2 account will be known as the Instant Access Savings Account, with proceeds available to be withdrawn at any time. The Junior Savings Account and the Christmas Savings Account will remain as they are at present.

We are also updating and simplifying our loan product range.  The Share Secured loan product will now be known simply as a Secured Loan. Our range of unsecured borrowing is also being updated.  These changes have been made with one aim in mind – to make life easier for our members.

However, while this is a big step forward, it is only a first step. Later this year, we will move to our new banking platform, bringing mobile app technology and a host of other benefits to the growing financial family in the NHS Credit Union.

Until that happens, there will be some crossover in terminology, but we’re confident the new website is a big step forward in a process that will result in a far better service for all members of the NHS Credit Union. 

Thanks again for your continued support - and enjoy looking round the new website at

Robert Kelly
Chief Executive Officer
NHS Credit Union