About the NHS Credit Union

Like all credit unions, the NHS Credit Union is a financial co-operative, owned and controlled by its members, by choosing to save or borrow from a credit union you will see:

• While credit unions offer many of the same services as High Street banks, they operate a different business model with members electing the directors.
• Any operating surplus generated from a credit union’s activities is either re-invested in the business or distributed among members by way of a dividend.
• Worldwide, credit unions now control assets worth billions of pounds. However, the common ethos is providing ethical financial services to members.
• Credit unions offer a range of savings accounts, with members choosing how much – or how little – they want to save. We also offer loan products suited to members’ needs, with the focus being on the member’s ability to afford repayments.
• Surveys of customers at banks and credit unions have consistently shown a significantly higher customer satisfaction rate with the quality of service at credit unions.

NHS Credit Union Facts and Figures

The links on this page will allow members – or anybody interested in the NHS Credit Union – to access more details of our financial performance over the years.

• A digital flipbook of our first 20 years can be viewed HERE

The NHS Credit Union is led by a volunteer board of directors who give their time FREE, to further the development of the organisation. Day-to-day member services are provided by the staff team based in our office in Govan.

Directors

The NHS Credit Union is run by volunteer directors who represent a wide range of NHS employees. Any member can seek election to the board. There is a good level of training, covering areas such as UK financial services regulations, governance and risk management.

Any members interested in seeking election to the board should contact the NHS Credit Union Chief Executive Officer, Elaine Rae, by emailing elaine.rae@nhscreditunion.com

The current board members are:

Chair: Jane Anderson

Vice-Chair: Tom Waterhouse

Secretary: Margaret Hopkirk

Treasurer: Gordon McKay

Directors: Josh Cairns, Kenny Woods, Rakiya Suleiman, Robert Rae, Liz Degning, Robert Foubister

Staff

Chief Executive Officer – Elaine Rae

Chief Operating Officer – Stephen Mooney

The NHS Credit Union was started in November 1998 by founder member Robert Rae in his role as UNISON Branch Secretary of the Southern General Hospital, Glasgow.

In its first 12 months, the credit union issued 260 loans with a total value of just over £123,000. The largest single loan was for £2,000.

Since then, we have expanded dramatically, and from our Glasgow office, we now offer a wide range of financial services to more than 22,000 NHS employees and their family members, as well as NHS contractors, from Shetland to Sheffield.

The credit union is run by a board of volunteer directors, who oversee a staff of 18 people. We are authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Our registered name and address is NHS (Scotland and North England) Credit Union Ltd. Pavilion 3B, Moorpark Court, 9 Dava Street, Glasgow, G51 2JA.