About the NHS Credit Union

We help care for the financial health of members across Scotland and the north of England and our membership is growing at record rates. At the start of this financial year, there were around 18,500 staff enjoying the benefits of being part of our financial family.

Like all credit unions, the NHS Credit Union is a financial co-operative, owned and controlled by its members, by choosing to save or borrow from a credit union you will see:


  • While credit unions offer many of the same services as High Street banks, they operate a different business model with members electing the directors.
  • Any operating surplus generated from a credit union’s activities is either re-invested in the business or distributed among members by way of a dividend.
  • Worldwide, credit unions now control assets worth billions of pounds. However, the common ethos is providing ethical financial services to members.
  • Credit unions offer a range of savings accounts, with members choosing how much – or how little – they want to save. We also offer loan products suited to members’ needs, with the focus being on the member’s ability to afford repayments.
  • Surveys of customers at banks and credit unions have consistently shown a significantly higher customer satisfaction rate with the quality of service at credit unions.

NHS Credit Union Facts and Figures

The links on this page will allow members – or anybody interested in the NHS Credit Union – to access more details of our financial performance over the years.


  • Our latest annual accounts, for the year 2017-18, can be accessed HERE.
  • A digital flipbook of our first 20 years can be viewed HERE.
  • A digital review giving more details of how the NHS Credit Union performed in the 2016-17 financial year can be accessed HERE.

The NHS Credit Union is led by a volunteer board of directors who give their time FREE, to further the development of the organisation. Day-to-day member services are provided by the staff team based in our office in Govan.



The NHS Credit Union is run by volunteer directors who represent a wide range of NHS employees. Any member can seek election to the board. There is a good level of training, covering areas such as UK financial services regulations, governance and risk management.


Any members interested in seeking election to the board should contact the NHS Credit Union Chief Executive Officer, Ruth Dorman, by emailing Ruth.Dorman@nhscreditunion.com


The current board members are:


Chair: Elaine Rae.


Vice-Chair: Tom Waterhouse.


Secretary: Elizabeth Degning.


Treasurer: Robert Hosie.


Directors: James Hobson, Noreen Shields, Margaret Bean, Nikki Harvey, Pat McGlone and Heather Dawes.


As the membership of the NHS Credit Union continues to grow, the staff team has also increased. We currently have 16 full-time staff in our Dava Street base, responsible for the efficient provision of financial services to our members.

The team and the individual areas of responsibility comprise:


Chief Executive Officer; Ruth Dorman.


Head of Finance/Deputy CEO; Maureen Paterson.


Business Development Manager; Mark Russell.


Member Engagement Team Manager; Caroline Campbell.


Member Engagement Team Leads; Victoria Casey and Paula Bell.


Member Engagement Officers; Daniella Brown, Ruth Ryan, Natalie Brand, Richard Kelly, Anna Jenkinson, Susan Kirkland and Sandra Smith.


Credit Control Manager; Nicola Dobson.


Assistant to Head of Finance & Compliance; David Cairns.


Assistant to Business Development & Marketing; Fiona Hughes

The NHS Credit Union was started in November 1998 by founder member Robert Rae in his role as UNISON Branch Secretary of the Southern General Hospital, Glasgow.


In its first 12 months, the credit union issued 260 loans with a total value of just over £123,000. The largest single loan was for £2,000.


Since then, we have expanded dramatically, and from our Glasgow office, we now offer a wide range of financial services to more than 18,500 NHS employees and their family members, as well as NHS contractors, from Shetland to Sheffield.


The credit union is run by a board of volunteer directors, who oversee a staff of 18 people. We are authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.


Our registered name and address is NHS (Scotland and North England) Credit Union Ltd. Pavilion 3B, Moorpark Court, 9 Dava Street, Glasgow, G51 2JA.

Member of ABCUL

Authorised and Regulated by

Founder member of CFCFE

Your money is protected up to £85,000

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Member of GCofC

Member of SBRC

Healthy Culture Champion 2020