Welcome to the NHS Credit Union
We help care for the financial health of members across Scotland and the north of England and our membership is growing at record rates. At the start of this financial year, there were around 17,000 staff enjoying the benefits of being part of our financial family.
Like all credit unions, the NHS Credit Union is a financial co-operative, owned and controlled by its members, by choosing to save or borrow from a credit union you will see:
Loans from the NHS Credit Union are ideal when things go wrong ... but they can also help create precious memories.
The Pearson family from Glasgow got a helping hand from the NHS Credit Union to help fund the holiday of a lifetime. Here's what William Pearson had to say about his loan application:
"Just a few words to say thank you for the great service I was given by the NHS Credit Union staff when I was applying for a loan for a special family holiday.
"The trip of a lifetime involved going to Australia with my wife and son to visit my brother and his family, then on to Bali for a week for his daughter's wedding, then back to Australia for another two weeks.
"When I was applying for the loan my advisor explained everything really well to me. I felt very at ease throughout the whole process and the money was in my bank account in a few days.
The NHS Credit Union is led by a volunteer board of directors who give their time FREE, to further the development of the organisation. Day-to-day member services are provided by the staff team based in our office in Govan.
As membership of the NHS Credit Union continues to grow, the staff team has also increased. We currently have 15 full-time staff in our Dava Street base, responsible for the efficient provision of financial services to our members.
The team, and the individual areas of responsibility, comprises:
Interim Chief Executive Officer and Head of Finance; Maureen Paterson.
Regulatory Compliance and Training Manager; Natalie McQuade.
Business Development Manager; Mark Russell.
Product Delivery Manager; Caroline Campbell.
Product Delivery Lead; Victoria Casey.
Product Delivery Officers; Ruth Ryan, Natalie Brand and Richard Kelly.
Customer Service Manager; Nicola Dobson.
Customer Service Lead; Daniella Brown.
Customer Service Officers; Anna Jenkinson, Paula Bell, Susan Kirkland and Sandra Smith.
Finance Officer; Daniel Young.
Corporate Services Administrator; David Cairns.
Marketing Consultant; Logan Taylor.
The NHS Credit Union is run by volunteer directors who represent a wide range of NHS employees. Any member can seek election to the board. There is a good level of training, covering areas such as UK financial services regulations, governance and risk management.
Any members interested in seeking election to the board should contact the NHS Credit Union Interim Chief Executive Officer, Maureen Paterson, by emailing Maureen Paterson@nhscreditunion.com
The current board members are: Chair: Elaine Rae; Secretary: Elizabeth Degning; Directors: Robert Hosie, James Hobson, Noreen Shields, Gordon Robertson, Tom Waterhouse, Luan Johnston, Margaret Bean, Denise Brown and Nikki Harvey.
The NHS Credit Union was started in November 1998 by founder member Robert Rae in his role as UNISON Branch Secretary of the Southern General Hospital, Glasgow.
In its first 12 months, the credit union issued 260 loans with a total value of just over £123,000. The largest single loan was for £2,000.
Since then, we have expanded dramatically, and from our Glasgow office, we now offer a wide range of financial services to more than 17,500 NHS employees and their family members, as well as NHS contractors, from Shetland to Sheffield.
The credit union is run by a board of volunteer directors, who oversee a staff of 17 people. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Our registered name and address is NHS (Scotland and North England) Credit Union Ltd. Pavilion 3B, Moorpark Court, 9 Dava Street, Glasgow, G51 2JA
To celebrate our special anniversary, we produced a review of the first 20 years. You can read a flipbook version of that publication here. To turn the pages, simply click at the right or left hand edge.