About us

About us

Welcome to the NHS Credit Union

About the NHS Credit Union

We help care for the financial health of members across Scotland and the north of England and our membership is growing at record rates. At the start of this financial year, there were around 17,000 staff enjoying the benefits of being part of our financial family.


Like all credit unions, the NHS Credit Union is a financial co-operative, owned and controlled by its members, by choosing to save or borrow from a credit union you will see:

  • While credit unions offer many of the same services as High Street banks, they operate a different business model with members electing the directors.
  • Any operating surplus generated from a credit union's activities is either re-invested in the business or distributed among members by way of a dividend.
  • Worldwide, credit unions now control assets worth billions of pounds. However, the common ethos is providing ethical financial services to members.
  • Credit unions offer a range of savings accounts, with members choosing how much - or how little - they want to save. We also offer loan products suited to members' needs, with the focus being on the member's ability to afford repayments.
  • Surveys of customers at banks and credit unions have consistently shown a significantly higher customer satisfaction rate with the quality of service at credit unions.

Helping Dreams Come True

Loans from the NHS Credit Union are ideal when things go wrong ... but they can also help create precious memories.

The Pearson family from Glasgow got a helping hand from the NHS Credit Union to help fund the holiday of a lifetime. Here's what William Pearson had to say about his loan application:

"Just a few words to say thank you for the great service I was given by the NHS Credit Union staff when I was applying for a loan for a special family holiday.
"The trip of a lifetime involved going to Australia with my wife and son to visit my brother and his family, then on to Bali for a week for his daughter's wedding, then back to Australia for another two weeks.
"When I was applying for the loan my advisor explained everything really well to me. I felt very at ease throughout the whole process and the money was in my bank account in a few days.

The NHS Credit Union is led by a volunteer board of directors who give their time FREE, to further the development of the organisation. Day-to-day member services are provided by the staff team, headed by CEO Robert Kelly, based in our office in Govan.


As membership of the NHS Credit Union continues to grow, the staff team has also increased. We now have 17 staff in our Dava Street base, responsible for the efficient provision of financial services to our members.

The team, and their individual areas of responsibility, comprises:

Chief Executive Officer; Robert Kelly.

Deputy CEO/Head of Finance; Maureen Paterson.

Product Delivery Manager; Caroline Campbell.

Product Delivery Lead; Victoria Casey.

Product Delivery Officers; David Cairns, Angela Hindmarch and Richard Kelly.

Customer Service Manager; Nicola Dobson.

Customer Service Lead; Daniella Brown.

Customer Service Officers; Ruth Ryan, Anna Jenkinson, Paula Bell and Susan Kirkland.

Regulatory Compliance and Training Manager; Natalie McQuade.

Finance Officer; Daniel Young.

Corporate Support Administrator; Tom Sim.

Marketing Consultant; Logan Taylor.


The NHS Credit Union is run by volunteer directors who represent a wide range of NHS employees. Any member can seek election to the board. There is a good level of training, covering areas such as UK financial services regulations, governance and risk management.

Any members interested in seeking election to the board should contact the NHS Credit Union Chief Executive Officer, Robert Kelly, by emailing robert.kelly@nhscreditunion.com

The current board members are: Chairman: James Hobson; Vice-Chairpersons: John McCarthy and Elaine Rae; Secretary: Elizabeth Degning; Treasurer: Robert Hosie.  Directors: Ally McLaws, Noreen Shields, Gordon Robertson, Tom Waterhouse, Luan Johnston, Margaret Bean and Denise Brown.






The NHS Credit Union was started in November 1998 by founder member Robert Rae in his role as UNISON Branch Secretary of the Southern General Hospital, Glasgow.  

Robert's passion was to promote a culture of financial resilience within the lower paid workforce by setting up a credit union that would offer employees modern banking products and affordable loans. He persuaded other union members to support the venture then took the proposal to their employer - Southern General NHS Trust. With support in place they named it the Glasgow NHS Employees’ Credit Union, and in its first year it signed up 625 members.

  • In those first 12 months, the credit union issued 260 loans with a total value of just over £123,000. The largest single loan was for £2,000.
  • Since then, we have expanded dramatically, and from our Glasgow office, we now offer a wide range of financial services to more than 17,000 NHS employees and their family members, as well as NHS contractors, across the whole of Scotland and the north of England.
  • We are owned by our members – and operate solely for their benefit. At the start of this financial year, we had issued loans totalling more than £76million - and our members' savings were more than £18m. Members are now able to access loans of up to £25,000. 
  • The credit union is run by a board of volunteer directors, who oversee a staff of 17 people. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
  • Our registered name and address is NHS (Scotland and North England) Credit Union Ltd. Pavilion 3B, Moorpark Court, 9 Dava Street, Glasgow, G51 2JA