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Tel: 0141 445 0022 Fax: 0141 440 2294 Email:

30 March 2017
Talk to TESS

It’s been a momentous year so far for your NHS Credit Union with huge changes in the way services are delivered to our members. The changes impact on every aspect of the business, so this seems an appropriate time to update you on what it all means for you.
In order to improve accessibility to our products and services we have invested heavily in our telephone system, with increased automation making it possible for you to set up a PiN number which will allow you to access information about your account at any hour of the day or night.  To set up the service for the first time, simply call the office and talk to a member of staff. 

A detailed guide on what the process involves can be found by clicking  ClickHERE

This service enhancement has just been launched and marks the completion of a previous commitment from the credit union board to continue to invest in our systems.

Another development has been the overhaul of our website where members can now apply for loans online.
It’s an exciting time to be part of our financial family, and with changes on this scale being implemented, members have had a big part to play. With any automated system, security is paramount – and the NHS Credit Union is no exception. This has meant members have had to change password and login details for the website, as well as provide new registration details for telephone banking access.

Why not log on to to see how user friendly the new system is and to register for PIN
access for the
website if you haven’t already done so.

To access the new automated phone service please contact us on 0141 445 0022 to set up initial login details. (Please note that the first contact to set up the service needs  to be carried out by a member of staff during normal office hours.)

Welcoming the launch of the new service, General Manager Robert Kelly thanked all members for their co-operation and patience.

He added: Everybody at the NHS Credit Union is looking forward to continuing to provide a much valued service to you for many years to come.

Robert also paid tribute to the tireless efforts of the Credit Union staff who were working flat out to deal with a huge surge in business following the website revamp.



NHS Credit Union Limited Tel: 0141 445 0022 Fax: 0141 440 2294 Email: Web:
NHS (Scotland & North England) Credit Union Ltd is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. ‘NHS Credit Union Ltd’ is a registered trading name of NHS (Scotland & North England) Credit Union Ltd.